How Can We Help?
Our team is available 24/7 to assist you with any questions or concerns. Choose your preferred way to reach us.
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support@dackoo.com
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@DackooSupport
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Average Response Time
Less than 2 hours during business hours
Our Offices
San Francisco, United States
123 Market Street, Suite 400
PST (UTC-8)
Singapore, Singapore
1 Raffles Place, Tower 2
SGT (UTC+8)
London, United Kingdom
25 Old Broad Street, EC2N 1HN
GMT (UTC+0)
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Frequently Asked Questions
How do I reset my password?
Go to the login page and click "Forgot Password". Enter your email address and we'll send you a reset link.
How long do deposits take?
Crypto deposits are credited after network confirmations (varies by blockchain). Fiat deposits typically take 1-3 business days.
What are your trading fees?
Our base trading fee is 0.10% for both makers and takers. VIP tiers offer discounts up to 0% maker / 0.02% taker.
Is Dackoo safe?
Yes! We use industry-leading security measures including cold storage, 2FA, encryption, and regular security audits.
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